Refund policy
RETURNS
I want to make sure you love everything about your Betina Roza jewelry so I'm happy to accept returns within 30 days of receiving your order. You are responsible for the cost of return shipping.
Here's how to Submit a return request:
Click the profile icon , or go to the refund policy or a returns page, and then request a return.
1. Log in to your account:
1. In the "Email" field, enter your email address, and then click "Continue".
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".
If your return request is approved, then you receive an email with shipping instructions. After the product is returned, you receive a refund.
And if that doesn't work.....Simply shoot me an email with your order number to get the process started.
EXCHANGES
I am more than happy to exchange your item within 30 days of delivery. I can only exchange your piece if it has not been worn and is in perfect condition. Please send your exchange item back to me in its original packaging if possible.
The process for exchanges is the same for returns- see above!
And if all else fails....Simply email me, and we can get the process started.
erin@betinaroza.com
if you have questions or concerns, call or text me! 360-320-6604
REPAIRS
Even if you're super careful with your jewelry, things happen, that's why I offer super easy repairs!
Click HERE to purchase your JEWELRY REPAIR SERVICE
Here's how it works....
- Purchase a Jewelry Repair Service for $15
- Pack all parts (no matter how small!) of your broken piece in a secure, well sealed, padded envelope or small box.
- Send it to me at:
BETINA ROZA
PO BOX 3357
Friday Harbor, WA
98250 - I will repair and professionally clean your jewelry and send it back to you within 3-6 weeks.
- If your piece has more than normal wear and tear, there may be additional fees to get it completely repaired.
Here's what's covered completely with the $15 repair fee:
- Broken clasps
- Disconnected jump rings
- Broken chains
- Missing ear wires
- Return postage
Here's what's NOT completely covered:
- Broken stones
- Missing parts
- Items that are totally beyond repair and need to be re-made entirely (If you think this might be you, please send me a message!)
*If your jewelry is less than a year old, you may be eligible for a full refund for the $15 repair fee. Please include a note in your package if you think you might be eligible! Thank YOU!
JEWELRY CARE TIPS
I want you to have, love and wear your Betina Roza jewelry as long and often as you want! You can keep your jewelry looking good as new by following a few simple steps:
- Treating it with care! Hang up your jewelry or put it away when you are not wearing it. Throwing it in your purse does not count as put away! (Try one of these Travel Boxes if that sounds like you!)
- Avoid activities like wrestling, or roller derby when wearing your jewelry. It's made to last but be reasonable!
- Take your jewels off when swimming in a pool or in chlorinated water.
- Don't underestimate a little dish soap and warm water for cleaning your jewelry! Soak for 10-15 minutes and rub dry with a soft clean cloth.
