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Returns and Exchanges


I want to make sure you love everything about your Betina Roza jewelry so I'm happy to accept returns within 14 days of receiving your order. Simply shoot me an email with your order number to get the process started. Items sent back to us for refund must be in unused, unworn condition. Please help me by trying to include all original packaging. Once I receive your items, your refund will be issued in the original payment method used. I hope this makes returns super easy for you!


I am more than happy to exchange your item within 7 days of delivery. I can only exchange your piece if it has not been worn and is in perfect condition. Please send your exchange item back to me in it's original packaging.

Just fill in the form below and let me know what you are exchanging and I will ship your new item to you as soon as I receive your exchange! 

If you have any questions, don't hesitate to call me!